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Creating a new ticket in Vista Helpdesk portal. 15-May-2017 2:10 am Posted by: Vista Support

There are four different ways to create a new ticket in Vista Helpdesk.

  1. A client can raise a ticket in the helpdesk with his request or query or issue from the Client portal.
  2. A client can email the request or query or issue to the support Email ID which will be created as a ticket in the helpdesk.
  3. A Client can even click on the Create New Ticket button from the login screen of the support portal and create a ticket by filling all the required details.
  4. An admin/agent can raise a ticket on behalf of the client; when the client is contacted directly with an issue/ query/ request. The agent creates the ticket from the Admin/Agent portal with the client's name as the requester.

Steps to create/raise a ticket from the Client portal:

  1. Login into the Client portal.
  2. Click on Add from the Top Menu bar of the Vista helpdesk portal and select New Ticket from the dropdown. Or Click on the Add New button from the Ticket listing page in the Ticket module.
  3. The add ticket form will get opened.
  4. Add the Subject & Description along with other details and click 'Save' to create the ticket.

Steps to create/raise a ticket from the Admin/Agent portal:

  1. Login into the Admin/Agent portal from Web/Android/iOS apps.
  2. Click on Add from the Top Menu bar of the Vista helpdesk portal and select New Ticket from the dropdown. Or Click on the Add New button from the Ticket listing page in the Ticket module.
  3. The add ticket form will get opened.
  4. Enter the Client's name in the 'Client' text box.
  5. Fill in the other details and click 'Save' to create the ticket.
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