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Split Tickets 15-May-2017 8:23 am Posted by: Vista Support

Multiple issues or queries might be reported by clients in a single ticket.

This split operation is irreversible. Below changes are reflected on splitting the replies:

  • Splitted reply thread becomes the new ticket.
  • The ticket properties are set as default for the newly created ticket.
  • Same subject and requester gets set as the original ticket for the new ticket as well.

Check out the steps below to split reply thread:

  1. You can split replies reflected under the original ticket sent by your Client as another ticket.
  2. Hover to the right upper corner of the reply thread you want to split as another ticket.
  3. Click on the Split icon.
  4. A please confirm dialogue box will open. On clicking the Yes button the client reply will get split as a separate ticket which will be displayed as new ticket in the Ticket listing.
  5. Confirm that you want to create the requester's reply as another ticket by clicking 'Yes'.
  6. The reply is now a separate ticket and it will now be displayed in the tickets list.
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