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Create Ticket 16-May-2017 7:29 am Posted by: Vista Support

Clicking on Add from the Top Menu bar of the Vista helpdesk portal and selecting New Ticket from the dropdown Or clicking on the Add New button from the Ticket listing page in the Ticket module will open the Add Ticket form.

Let’s consider the fields one by one:

Client: Client is the requester of the ticket. Type the ID of the existing Client or else click on the plus button to add a new Client.

Description: Description is the detailed info of the particular ticket which can be the request/ query/issue of the Client.

Priority: Priority can tell the importance of the tickets created by the Client or the Admin/Agents. The Priority can be added according to the admin choice.

Status: Status is used to evaluate the recent state or condition of the ticket created by the Client or the Admin/Agents. The Status can be added according to the admin choice.

Agent: Agent is used to decide the assign to This is a permission or right provided to the admin/agent to give the ticket task to the suitable agent.

Department: Department is the classification of various process in the company. The Department can be added according to the admin choice.

Type: Type of the ticket represents whether the ticket is a request or a query or an issue. The Type can be added according to the admin choice.

Attachment: It allows to attach the documents or images to the particular ticket. Allowed file format are jpeg, jpg , png, doc, docx, pdf, txt.

Fill the required details and click Save button to create a ticket on behalf of the Client.

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